Courier and Transport
Our White Glove delivery service takes the idea of “handle with care” to a whole new level.
Sensitive shipments and fragile items must be delivered with special care. And how and who delivers it makes an impression on your customers. You never have to worry about the shape your e-commerce, catalog and traditional orders will arrive in or the way in which they’ll be given to a customer. RIOZ professionally represents you and treats your customers as if they are our own.
You and your customers have tracking visibility from pickup to damage-free delivery. And all deliveries are made at the designated time with the necessary specialized equipment. Plus there are never any hidden costs—the price quoted is the price you’ll pay.
White glove delivery is a powerful customer retention mechanism because ecommerce often lacks meaningful touchpoints during the post-purchase experience. A seamless delivery experience involving a high level of communication, timely delivery, and enjoyable service demonstrates that a brand sees its customers as their top priority – the key to fostering long-term loyalty.
Specialising in luxury furniture, our professional and friendly drivers are use to delivering in the most high end corners of London and the UK. We unpack, perform inside delivery to a room of choice and take away the waste. Making the experience of receiving a heavy piece of furniture a stress free and pleasant one. Your customers won’t have to lift a finger, we’ll take care of everything.
We can also build bespoke wooden crates and ship your pieces internationally, our in house teams will ensure a perfect fitting durable crate which will keep your piece safe and secure on its travels.
- White glove delivery service to the customers room of choice.
- Removal and disposal of all packaging.
- Choice of 1, 2 or 3 man experienced delivery team.
- Customer courtesy call/Message on the day to provide ETA.
- All work carried our in 1 of our fleet vans, all of which are less than 2 years old.
- Production of delivery notes, sent to you as proof of delivery once the job is completed.
- Preparation of goods for international shipping, if required.
- Fully insured including goods in transit and public liability.
- Waste carrier license holders.
We supply route dedicated drivers to courier companies such as Evri and Yodel. We offer support so that no parcel is ever left in the depot and always taken out to meet you customers expectations. Had a courier call in sick last minute or can’t service the volumes?
Don’t stress, we have you covered!
We have route specific, friendly drivers so that your customers are use to seeing a familiar face. These small relationships our drivers make with your customers make a big difference in how your brand is perceived where it really matters. Our couriers are determined to get all parcels delivered in a safe but timely manner. We invest a lot of time in training our couriers to your specifications so that they are as efficient as possible, this includes keeping up to date with the latest technologies, which are always being updated, to making sure deliveries themselves are undertaken with full compliance to meet the needs of our customers.
Not only that, we know how to run an efficient sub depot solution in localised areas. We can operate a ‘through the night’ operation. Our teams can receive, and sort parcel loads securely throughout the night, with full scanning traceability and make available for courier receipt. Our sub controllers can then receive the previous working days collection and sort into specialised groups to ensure everything goes back to your main hub exactly how you want to receive it. We take a great amount of care in this whole process making sure parcels are sorted with care and attention minimising the risk of mis-sorts that could occur and result in undelivered parcels.