Fulfilment

At Rioz, we specialise in agile, precision-led fulfilment designed for modern eCommerce. Whether you're scaling a fashion label or managing complex SKU drops, our UK-based fulfilment centre delivers the accuracy, flexibility and partnership your brand demands. From inbound stock handling to delivery at your customer’s door, we tailor every touchpoint to your operational goals - powered by technology and built on trust.

OUR PROCESS

Receive

We receive incoming shipments promptly, inspect them thoroughly, and update inventory records swiftly for real-time visibility.

Pick & pack

We organise orders efficiently, pick items accurately, and pack them securely to uphold quality standards and customer satisfaction.

Dispatch

We execute timely dispatches, manage logistics effectively, and ensure swift delivery to meet customer expectations seamlessly.

Every brand’s fulfilment needs are different. That’s why we don’t do one-size-fits-all. Whether you're shipping wholesale orders or growing your direct-to-consumer business, we shape our service around how you work.

Our tech keeps things running smoothly, but it’s our people who make the real difference, working as part of your team to make sure every parcel leaves just right, packed with care and precision.

eCommerce Fulfilment

Inventory

We receive, check, and securely store your products in our dedicated UK fulfilment centre, ensuring everything is accurately logged and ready for dispatch. Our structured intake process and organised storage system help maintain full visibility of your stock at all times.

Order Action

The moment a customer places an order on your website, we get to work. Our team handles the full fulfilment process – picking, packing, and dispatching – with precision and efficiency. Every order flows seamlessly from your e-commerce platform into our system, allowing us to act quickly without missing a step.

Technology

Our fulfilment platform integrates directly with your e-commerce store, enabling real-time data flow between your sales channels and our warehouse operations. From the moment an order is placed to the second it’s shipped, every action is tracked, recorded, and visible – giving you full oversight without the manual effort.

Customs docs

Brand consistency matters at every touchpoint. That’s why we generate custom-branded order forms, packing slips, and invoices tailored to your business. Each document carries your branding, helping maintain a professional and cohesive customer experience from the inside of the box out.

The Extras

Need subscription box assembly? Custom gift wrapping? Inserts? We’ve got you covered.

Returns

Returns are a natural part of eCommerce, especially in sectors like fashion, where customer expectations around fit and flexibility are high. At Rioz, we don’t treat returns as an afterthought. We build them into your fulfilment strategy, helping you turn potential disruption into valuable insight.

Dedicated Returns Receiving

Within our fulfilment centre, returns are handled in a dedicated area that operates independently of outbound operations. This ensures smooth, uninterrupted processing of new orders while maintaining the highest standards for returned stock.

Swift Intake and Inspection

Our team promptly receives returned packages, scans them into our system, and conducts a thorough quality control check. We carry out a detailed inspection to assess product condition, packaging integrity, and compliance with your returns policy.

RESTOCKING OR DISPOSITION

Based on your brand’s specific returns protocols, we manage each item accordingly. We will either restock eligible items for resale or follow your instructions for disposal, refurbishment, or other actions.

Detailed Reporting

You’ll receive regular, structured reporting that gives you insight into return volumes, product types, return reasons, and item conditions, helping you spot trends, refine product quality or sizing, and make smarter decisions that reduce returns over time.

Popular eCommerce Platform Integrations

Amazon Fulfilment

Ship your Amazon orders directly to their warehouses or to customers with our range of Amazon fulfilment services.

Shopify Fulfilment

Connect your Shopify shop to our software and let us take over your inventory management, order fulfilment and customer returns.

TikTok Shop Fulfilment

Focus on boosting sales with viral videos while we handle all of your order fulfilment for your TikTok Shop.

Woocommerce Fulfilment

Integrate your Woocommerce website with our systems and we’ll take over picking, packing and delivery for your orders.

eBay Fulfilment

Streamline your eBay fulfilment process with done-for-you order fulfilment services for your customer orders and returns.

Magento Fulfilment

Outsource your Magento shop’s order fulfilment with our advanced e-commerce platform integrations.

See more Platform integrations

B2B Fulfilment

When you're dealing with high-volume orders, whether to major retailers, distribution centres or pop-up stores, precision and timing are everything. At Rioz, we’re experienced in handling bulk shipments that demand more than just standard picking and packing.

Bulk Orders

We expertly manage high-volume and wholesale orders, ensuring each shipment is handled with precision and care. Whether it’s full pallets or mixed cartons, our warehouse team is trained to accurately pick and pack large quantities to meet your specifications.

Precision Packing

From specific box configurations to detailed labelling formats and branded packing slips, we follow your guidelines to the letter. This attention to detail ensures your shipments arrive exactly as expected, helping maintain strong relationships with retail partners and avoiding any costly rejections or delays at the receiving end.

Complex Deliveries

Delivering to distribution centres and stores often involves more than just sending a pallet out the door. Many sites have strict delivery slots, vehicle access rules, and specific offloading procedures. We’re experienced in managing these complexities. Our goal is to make even the most demanding deliveries straightforward and stress-free.

Partnership Approach

We believe B2B fulfilment works best when it’s collaborative. That’s why we operate as an extension of your team, keeping communication clear, updates timely, and processes transparent. We take the time to understand your priorities, your retail partners’ expectations, and your internal ways of working, so we can support you properly.

Final Mile delivery

Our final mile delivery solutions are designed to ensure your products reach their end destination reliably, efficiently, and with care. By leveraging our trusted courier and freight network, we coordinate deliveries that are timely and aligned with your customers' needs.

From flexible parcel options for B2C brands to palletised deliveries for B2B, we tailor each final mile solution to suit your service model. The result: consistent, dependable delivery experiences that reflect positively on your brand.

Book free Consultation

Ready to take your operations to the next level?

Schedule a free, no-obligation consultation and find out how Rioz can help streamline your logistics - from freight and customs clearance to warehousing and final mile delivery. We’ll walk through your current setup, highlight opportunities to reduce friction and explore how our tailored approach can improve both your efficiency and customer experience.

Book a consultation today and start building a smarter, more connected supply chain.

CLIENT TESTIMONIALS

“Rioz Global is the most reliable and trustworthy freight and logistic company we have ever worked with. Rioz has been incredible from the day we partnered with them, they’re efficient, approachable and understand their clients’ needs. Rioz is not just a logistic company, they have created a friendly working environment for their staff and easy for their clients to visit when needed.”

Cho Shoo Kee

Commercial Director Kat Maconie

“At all touch points with Rioz Global you come away with the same feeling, they actually care about their customer and providing the best service they can. This sets them apart from other logistic and warehouse providers in the UK. Always going above and beyond to meet our needs, I wouldn’t trust our business with anyone else. ”

Simon Goodfellow

Chief Commercial Officer Symphony Holdings Limited

“Rioz Global is the most reliable and trustworthy freight and logistic company we have ever worked with. Rioz has been incredible from the day we partnered with them, they’re efficient, approachable and understand their clients’ needs. Rioz is not just a logistic company, they have created a friendly working environment for their staff and easy for their clients to visit when needed.”

Martine Rose

Founder of Martine Rose Label

“Rioz Global is the most reliable and trustworthy freight and logistic company we have ever worked with. Rioz has been incredible from the day we partnered with them, they’re efficient, approachable and understand their clients’ needs. Rioz is not just a logistic company, they have created a friendly working environment for their staff and easy for their clients to visit when needed.”

Anna Scholz

CEO Annascholz Ltd